An estimated 400 Atlassian clients have had entry minimize for as much as per week in an ongoing drawback the corporate has blamed on a upkeep script.
The incident first occurred round April 5, with the corporate acknowledging the issue on Twitter two days later.
Whereas working a upkeep script, a small variety of websites have been disabled unintentionally. We’re sorry for the frustration this incident is inflicting and we’re persevering with to maneuver by way of the assorted levels for restoration. [1/3]
— Atlassian (@Atlassian) April 7, 2022
A number of cloud companies have now been down for per week for these clients, that means they’ve misplaced entry to Jira Software program, Jira Work Administration, Jira Service Administration, Confluence, Opsgenie Cloud, Statuspage, and Atlassian Entry.
A number of customers took to Twitter to vent their frustrations and try to discover out what was occurring.
Whereas the corporate advised them it had “mobilized lots of of engineers throughout the group to work across the clock to rectify the incident”, many expressed puzzled why Atlassian would deploy so many engineers to work on an issue impacting “a small variety of website”.
“a small variety of websites” vs. “lots of of engineers”
This sounds incorrect on so many ranges.
— Peter Schneider (@pschneider1968) April 8, 2022
Atlassian has greater than 200,000 clients.
The corporate unable to say when companies can be restored, trying to guarantee clients that engineers are engaged on it across the clock through Twitter.
However lots of the clients hit by the issue have complained concerning the lack of communication from Atlassian about what’s occurring.
We have spoken with them however they can’t give us an RCA or an ETA of after we can be restored. JIRA and confluence. That is day 7 now and nonetheless down.
— lotoole (@LaurenceOToole2) April 11, 2022
In response to consumer Laurence O’Toole saying “Day 5 of #Atlassian outage. No rationalization forthcoming but. What a multitude!”, the corporate apologised “for not being extra proactive in our communication with you” including that its first precedence is getting websites again up and working.
“For all main incidents we’ve got a post-incident assessment course of to assessment the reason for the incident & technical adjustments that must occur to forestall recurrence. We can be doing that & publishing it publicly,” Atlassian stated in reply.
Atlassian is updating its standing web page each three hours and by April 10 it appeared that it had been capable of restore partial entry for some clients though a substantial amongst of restoration stays forward.
Startup Day by day has contacted Atlassian’s PR firm for a response. We’ll replace this story if and after we hear again from them.