Which is greatest and why?
Whether or not start-up SaaS companies realise it or not, they’re confronted with a choice to make about whether or not to adapt a bottom-up or top-down go to market technique. It could be that it’s a choice that’s already made for them given the kind of providing they’ve, however in lots of instances it should require an energetic alternative.
There’s a third possibility, too: which is to aim each. And in actuality, there’ll at all times most likely be a component of each, however given their very restricted assets, corporations want to decide on a route.
What will we imply by bottom-up and top-down?
Backside-up usually refers to promoting to particular person end-users, then graduating to small groups, departments and ultimately total organizations. Against this, top-down could be the place you begin with essentially the most related senior chief in a company and that one gross sales course of unlocks all the things inside that group that’s related to your service.
If, for instance, you might be promoting a payroll resolution, you would want to promote it on the senior govt degree since a person worker utilizing a payroll system for themselves wouldn’t work. Nevertheless, a advertising device may very well be utilized by a person to handle a particular marketing campaign or initiative and if profitable may very well be rolled out throughout the broader firm.
Traits of a bottom-up method
A bottom-up go to market technique will look completely different to a top-down one. Particularly we might anticipate to see the next:
- Particular person subscribers and smaller Common Buyer Worth (ACV). Except you could have a really excessive ticket product, your per seat method will imply that you could be solely be charging $20-$50/buyer/month.
- Extra reliance on content material advertising. The Buyer Acquisition Value (CAC) can be constrained by the ACV. When you work on an assumption that you really want not more than a 12 month payback and your ACV is $600/12 months, then your choices for paid promoting are restricted (however not fully prohibitive). One of the best method could be a mix of the 2, however build up a powerful content material technique early on can pay dividends over time.
- A self-serve, extremely optimized on-boarding course of. The price of promoting and on-boarding a buyer value $600/12 months needs to be saved low. Which means a simple to grasp, simple method for purchasers to attempt, pay and get began on the service is essential. As a substitute of a technique of an SDR qualifying a result in Account Government demoing and shutting the lead, you may as a substitute depend on webinars and even asynchronous pre-recorded demos to handle your assets.
- Reliance on Product Led Development methods. With much less assets accessible to promote person-to-person, your product might want to do the promoting for you. It might want to encourage enlargement and use your present customers as evangelists. That is no dangerous factor because it forces a deal with the top consumer expertise, which in the end must be nice whichever gross sales method you are taking. On the similar time, the product will probably have a one-size suits all method with little or no in the best way of customization.
- Sooner gross sales cycles. There needs to be much less to contemplate: subscribing to your service received’t break the financial institution, the product ought to remedy the issue in an apparent method and the affect for the client of creating a foul choice is far much less critical. The choice ought to actually be straightforward. Because of this trial durations could be as brief as a few weeks.
- Improvement of a highly-automated Advertising and marketing Machine. Understanding methods to attain prospects, methods to drive them in the direction of your gross sales funnel after which automating electronic mail sequences and supporting content material as they make their method in the direction of changing into a buyer.
- A lot of prospects that you simply by no means converse to. You must at all times discuss to your prospects, but when your technique is extra about driving lower-value prospects, no less than to start with, then a variety of the main focus can be about methods to discover these prospects cost-effectively and get them by way of the method to a closed sale. In case you are doing it proper and profitable hundreds of shoppers, it simply received’t be sensible to talk on to all of them in the best way you’d do for those who had been promoting a a lot greater worth subscription to a CEO.
- A lot smaller funding in gross sales and advertising. The skew between gross sales and advertising vs product improvement can be extra in the direction of product improvement for a bottom-up method. That is partially due to the necessity for product-led development, but in addition the costly lengthy gross sales cycles, led by extremely paid gross sales folks, is much less of an element.
- Simpler to grow to be predictable and scaleable. After I ran the ScreenCloud gross sales and advertising operate, promoting to smaller corporations in our early days meant that we may get to predictability and scaleability actually quick. This meant that conversations with buyers was simpler as a result of we may level to actual information to indicate our probably future trajectory.
- Larger churn and hitting a plateau. Smaller worth prospects have shorter gross sales cycles as a result of the stakes are a lot decrease. However conversely, that additionally signifies that their organizations are much less reliant in your product and subsequently extra more likely to churn. Actually, in case you are counting on both a person or an SMB to purchase your merchandise, you might be additionally extra vulnerable to folks leaving their job or the enterprise closing down.
Traits of a top-down method
Just about the alternative is true of all the things above:
- Your primary focus is promoting a excessive worth subscription. For this you will want to promote to a number of stakeholders all with completely different ache factors. An IT Director could be involved with safety, whereas the CMO will solely care about whether or not her crew could be extra focused with their campaigns. A CFO could also be stressing concerning the rising SaaS price range, whereas the CEO will need to have the ability to present the board that they’re on observe to hit their quarterly enlargement targets.
- As a result of the prize is greater, so too would be the quantity of funding you could fairly anticipate to make to win it. A CEO is just not going to click on on a Google Advert and determine there after which to enroll to a $100k+/12 months subscription. The chances are that you will want to get in entrance of all the choice makers and which may contain a mix of paid media, deep-dive content material/white papers/thought management, outbound advertising, a number of levels of gross sales pitches, proof of idea, contract negotiations and extra. It could additionally require funding in your model. “No person ever obtained fired for hiring IBM”, however you drop 1 / 4 of one million bucks on a beginner that no one has heard of and all of it goes improper, then your neck perhaps on the chopping board. Having a model, rightly or wrongly, is reassuring to the client. However constructing a model is well timed and costly.
- Prime-down gross sales typically entails a number of demos to completely different stakeholders, with a Q&A session. There could also be a necessity to offer technical information, safety certifications, full a provider questionnaire and that’s all earlier than the authorized crew begins ripping your Ts&Cs to items.
- Buyer Success is a important a part of retaining and increasing the accounts. When the ACV is important, the expense of servicing the shopper can be way more justifiable. Skilled Providers may also likely come into play. That is each good as a income, however dangerous in that it might grow to be a distraction: the gross margins can be method decrease than SaaS and the income can be non-recurring that means that it received’t contribute a lot by way of future valuations for funding and acquisition.
- Gross sales cycles are for much longer for all the explanations outlined above. It makes understanding the gross sales cycle, the pipeline protection and the gross sales levels ever extra essential. Hiring in opposition to a prediction of $Xmillion in new income subsequent quarter, given the gross sales cycle, signifies that main indicators resembling the dimensions of the pipeline will grow to be far more essential than the better to foretell 14 day trial to conversion motions that you simply see in bottom-up gross sales.
- The necessity for a extremely automated advertising machine doesn’t go away (except your Whole Addressable Market is simply a handful of shoppers worldwide through which case automation might be not the secret). The automation is definitely extra refined because the method will differ relying on the personas you might be concentrating on and different cohort data resembling dimension of firm and vertical market.
- I began my tech profession in digital consultancy. One of many appeals that me and my two co-founders noticed in shifting from being a marketing consultant to having a SaaS enterprise is that we wouldn’t be topic to the whim of our purchasers. As a substitute we might have a great deal of purchasers and if one or two had been being unreasonable then it wouldn’t be a trigger for dropping sleep. With top-down gross sales, you come full circle — properly, virtually full-circle. Huge purchasers want the help and particular person understanding that an company shopper would demand. Talking often to prospects and prospects to genuinely perceive what their enterprise challenges are, their voice and their frames of reference is what makes the distinction at this degree.
- Prime-down gross sales and advertising signifies that the proportion of spend will inevitably skew extra in the direction of gross sales and advertising. With bottom-up gross sales, gross sales folks could also be actually simply holding prospects’ palms as they trial the software program, with top-down the gross sales course of is extra concerned and infrequently takes place greater up the decision-making funnel. With bottom-up the gross sales crew will become involved when a possible buyer reaches out and asks for assist or additional data and the promoting could also be fairly floor degree. Prime-down wants folks to generate and qualify leads in addition to to shut them. Gross sales folks in enterprise gross sales are sometimes very properly paid and work on vital fee constructions. They might want to have a deeper understanding of the know-how behind the product in addition to an intensive perception into the actual pain-points of the assorted stakeholders they’re promoting to. The entire course of takes longer and it actually prices extra.
- The problem for all SaaS companies is to develop a predictable, repeatable and scaleable gross sales technique. With bottom-up gross sales it’s simpler, cheaper and sooner to realize this. However for those who’re nonetheless seeking to scale to $100m in ARR, you’re going to wrestle and possibly plateau method earlier than you attain $100m. Why? As a result of attending to $100m in ARR in case your ACV is simply $1,000/annum, would imply you’d want 100,000 prospects. Not not possible, however powerful going. And when you think about that smaller prospects usually tend to churn, you may have to win greater than double that earlier than you hit $100m. Against this, in case you are routinely promoting >$100k ACVs, then you definitely “solely” want 1,000 prospects. Attaining the identical predictable, repeatable and scaleable technique on the enterprise degree is tougher and takes longer. There’s much less information to work with to start and the upper the ACV, the extra dependencies there are and the much less predictable the end result.
- However the large upside is, as a result of the dimensions of the funding, the need of your prospects to make it successful can be stronger. The inconvenience of ripping a system out once more, particularly as end-users begin to depend on it to do their job (aka ‘the ‘stickiness’ of a product), makes churn much less probably. Have a look at any SaaS firm’s metrics and it’ll undoubtedly present an inverse relation between dimension of ACV and % churn. The one caveat to that’s in case you are a top-down SaaS enterprise with solely a handful of high-ticket enterprise prospects, then if anybody churns that may have a sudden and vital affect in your ARR and your development numbers. That is very true the place you could have one or two prospects delivering a major majority of your SaaS earnings.
So which must you select?
As I stated, in some instances your product could select for you. But when your product may doubtlessly do each, I’d suggest firstly not making an attempt to do each: you want focus. Within the early days, deal with bottom-up. Use your restricted assets to get the fundamentals proper and depend on phrase of mouth and inside evangelists inside these bigger organizations to get your product adopted wider inside the enterprise.
That’s to not say that you simply flip any enterprise deal away, however recognise that it may find yourself being an enormous distraction each by way of time and assets, but in addition by way of your product roadmap. Use it as a substitute as a studying alternative: see what the bigger companies need and the place your gaps are.
As you get bigger, you most likely might want to determine the way you begin to win greater contracts in case your ambition is to develop to someplace north of $10m. If you determine to actually push for it will rely available on the market, your product, your present understanding of your prospects and your stage of funding.